FAQ

2. DEFINITIONS

2.14. "Low-Cost Carrier", "low-cost airline". The Service Provision Rules and flight ticket sales are governed by special conditions of such Low-Cost Carriers. As a rule, the low price of flight tickets of such Low-Cost Carriers is caused by lack of traditional services offered to passengers by full-service airlines. These additional services are usually offered to passengers for a fee. As a rule, flight tickets purchased from Low-Cost Carriers are non-refundable.

2.15. "Service Provision Rules" or "Fare Rules" are the terms and conditions of the Service Providers/Carriers according to which booking of, purchase of, use of, void of, change of or refund for the relevant Service are made, and which shall be read, agreed upon and fulfilled by the Users. The Service Provision Rules/Fare Rules are established by the Service Providers/Carriers in accordance with their commercial terms and conditions, the applicable legislation and international rules which may be applied to such type of the Services.

2.16. “Payment System” is a payment organisation, payment system participants and a set of relations arising between them when transferring funds from the Purchasers to the account of the Agency/Service Providers/Carriers, for the services available for purchase on the Website. “Payment Infrastructure Services Operator” is a clearing processing institution and other entities authorised to provide specific types of services in the payment system or perform operational, informational and other technological functions in respect of the transfer of the Purchaser’s funds for the services purchased on the Website, which own the necessary licenses and permits for transferring funds and operate pursuant to the agreement concluded with the Agency/Service Provider or Carrier.

2.17. “Agency Office Hours” are office hours of the Agency: 9.00 am - 6.00 pm, except for Saturday and Sunday, as well as public holidays during which the employees of the Agency, except for the employees of the Customer Care Service, work.

You may contact the Customer Care Service at the following phone number: +1-202-660-4060 (24 hours a day, according to operator tariffs),
email: [email protected]

3. GENERAL TERMS AND CONDITIONS OF THE TERMS OF SERVICE

3.1. Subject matter of the Terms. The subject of these Terms is provision by the Agency of services for booking, issuance and sale of the Services and provision of the Agency Services with technical capabilities of the Website.

3.2. Integrity of these Terms. These Terms of Service, IATA Agreement, the Service Provision Rules/Fare Rules, as well as any policy and notifications/messages of the Agency, which are related to or may arise under these Terms, may be available on the Website or sent in emails or SMS messages during the process of Booking placement or at any other time, constitute an integral agreement concluded between you and the Agency in respect of Website use, placement of the Bookings/Orders and Agency Services.

3.3. Acceptance of the Terms. If you (i) continue using this Website (receive access or repeated access to the Website), and/or (ii) proceed with logging in to the Website, and/or (iii) place the Booking or order the Agency Services, and/or (iv) send a request to the Customer Care Service, leave your feedback on the Website, or send an email to the email address specified on the Website, you are deemed to: fully, unconditionally, and without any changes have accepted the terms and conditions defined in these Terms, namely made Acceptance of the Terms and understand the consequences of the use of this Website; and have confirmed that you have got acquainted with the terms and conditions of these Terms and have agreed to act strictly on the basis of these terms and conditions when using the Website and placing the Orders, and in case of violations of the aforementioned terms and conditions, agreed that the Agency has the right to take all necessary measures to eliminate violations and protect its infringed rights in accordance with the terms and conditions of these Terms and provisions of the applicable law; and have agreed on collection and processing of your personal data according to the terms and conditions of personal data protection (privacy policy), which are available at the following link; and have given your consent to the Agency (its partners or affiliates) to act in the name and on your behalf as your representative in the process of Booking placement and payment for the ordered services to the Service Providers/Carriers. If it is required due to the service purchased by you, you are deemed to have given your consent to, agreed to and understood that the Service Provider/Carrier or the Agency (its partners or affiliates) may debit your account for the services.

The Supply of Services Rules/Tariff Rules available while Booking (during the dialogue concerning the Booking) might be in English with an available automatic translation to the language of your choosing. By making a booking, you agree to the terms and conditions set out in the Supply of Services Rules/Tariff Rules and undertake to familiarize yourself with them independently before completing the booking. Completing the booking confirms your unconditional acceptance of the Supply of Services Rules/Tariff Rules and you are solely responsible for all the risks associated with such booked Services in accordance with the agreed conditions. By booking a Service (one or several), you agree to independently check whether the Supply of Services Rules/Tariff Rules are consistent with each separate Service. By accepting the Contract, you confirm that the conditions of the Contract, the Supply of Services Rules/Tariff Rules concerning each separate Service, as well as all other messages and information on the Website provided in the language of the Contract, are wholly, thoroughly and unequivocally understandable and clear to you, and are set out in an exemplary and accessible way.

By accepting this offer, the User agrees that the services offered by Customer Care Service in written or oral form will be carried out in English or Russian, and that full information on the standard terms and conditions of the Contract necessary for its conclusion was available to the Client in the language of their choosing (the main language of the Website is English).

4. RULES AND TERMS OF USE OF THE WEBSITE AND SERVICE PROVISION

If you continue using this Website, you are deemed to have agreed to the following mandatory rules and precautions in respect of Website use:

4.1.5. Your Data. You are deemed to have agreed that all information you have provided on this Website, including the information specified when registering, is true, accurate, actual and complete. You shall update your contact and personal information listed in the "My Account" section in a timely manner, check for their accuracy and relevance. You are deemed to have acknowledged that all information about the Passengers you have specified when placing the Order is reliable, accurate, actual and complete. You shall check whether the changed data which differs from the data in the “My Account" section, is saved (update the browser page of the Website) before confirming the Booking and its payment. You are fully and solely responsible for the information transmitted by you in the Booking System to place and pay for the Booking. The information you provide to receive the Services/Agency Services, including personal and other data of the Purchaser/Customer shall be entered by you. Thus, you shall not make any claims against the Agency for incorrect and other data entered in the Booking (for instance, claims related to an error in passport data of the electronic digital document/ticket form).

4.1.6. Feedbacks. You are deemed to have acknowledged and agreed that comments/feedback left by you on the Website or sent to the address of the Agency, or left on any other web resource or social media, which are directly or indirectly related to the Agency, may be publicly available and published on the Website, any other web resource, social media on your behalf to inform others about your opinion on the Service/Agency Service used. You shall be fully and solely responsible for posting feedbacks and shall not specify there: your personal data or personal data of third parties; profanity or information that violates public order or third party rights; information obtained in violation of intellectual property rights or is illegally obtained; advertising and marketing materials of third parties, calls for participation in loyalty programs and other incentives. The feedback left on the Website may be considered to be a poll. Posting and deleting of feedbacks shall be performed at the Agency’s sole discretion.

To properly place the Booking and receive the Services or Agency Services, you need to enter a valid (correct) email address and a valid (correct) mobile phone number, and you shall be deemed fully and solely liable for entering such data. The Agency is not obliged to check and shall not be liable for any incorrect or misspelled email address or incorrect mobile phone number or configuration of your email service (spam filters, etc.) and, respectively, for failure to obtain adequate notifications of the created Booking or order of the Agency Services, including but not limited to the notifications of departure date/time change, arrival date/time change, service cancellation, etc.

Changes and corrections of errors in an email address or mobile phone number (if it is technically available on the Website) shall be carried out by the User on their own in the "My Account" section or, if it is possible, by the Customer Care Service according to the User’s request and their personal identification data. In case the Agency sends messages/notifications to your email/mobile phone number specified by you when creating the Booking/registering on the Website, which appeared to be incorrect or misspelled, you are entirely and solely liable for, have a legal responsibility for, and bear risks associated with the possible consequences of using incorrect email/mobile phone number, as well as for third party actions. You shall not make any financial, moral, legal and other claims against the Agency in case the wrong email address and/or mobile phone number has been specified.

You shall timely, entirely and before Booking placement inform such natural persons of the terms and conditions of these Terms and reservations specified therein, including all the Service Provision Rules/Fare Rules and restrictions that may be applicable to them in respect of order of, purchase of and use of the selected services. Responsibility for the consequences of a failure to notify, as well as for the actions of such third persons, caused by such failure to notify, rests solely with the Purchaser.

Prior to Booking placement, you shall notify such other third parties that they are not a party to these Terms and have no right to bring any claims, file any lawsuits, petitions, etc., against the Agency, which are related to the Services/Agency Services you have ordered in their favour (on their behalf).

Such natural persons shall be informed and give their entire and unconditional consent to the following: all communication regarding the ordered services will take place through your "My Account" section and your email/mobile phone number, and the identification of such persons by the Customer Care Service will be carried out on the basis of the data available in the “My Account” section or your email address/phone. You shall promptly and entirely notify natural persons on whose behalf you act, of any changes, clarifications, cancellations, etc., related to the ordered services and any information about the ordered services you have received via email or SMS message or by any other means of communication. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with you.

• Enhance/delete the existing Services of the Service Providers/Carriers, Agency Services, Website Services and functions;
• Change the design, the rules of loyalty programs;
• Enhance/delete the payment methods available for payment for the Booking on the Website;
• Change the amount of a Service Fee and the price of the Agency Services charged when ordering, purchasing, voiding, changing, refunding for the Services, change the price of the Agency Services.

The Website may include certain discrepancies or outdated information that at the time of Booking placement is not relevant and is provided for information purposes only.

Error Correction: The Agency reserves the right to correct any errors (including those in financial information) on the Website and in the Bookings placed (paid or unpaid). If in your Booking the price of the Services has been specified with an error, you will be offered (if possible): (i) to change the Booking by correcting the incorrect (wrong) price to the correct (right) price, or (ii) cancel the Booking without imposing penalties.

You are deemed to have acknowledged and agreed that the terms of use of the Website prohibit creating multiple accounts at a time, intentional misrepresenting of personal information, impersonating of any person, placing of fictitious Bookings, etc. Any fraud (fraud attempts) regarding the use of the Website, as well as making payment by payment cards on the Website, shall be investigated and the persons in fault are brought to justice according to the local and international legislation. Fraud (or its attempts) in Booking placement or purchasing the Services on the Website may lead to problems in obtaining visas and flight check-in or other use of the Services.

Ticking the dialog box (opt-in) on the Website before Booking placement is the sufficient proof of the fact that you got acquainted with and agreed to these Terms, and shall be deemed appropriate and sufficient evidence in any proceedings. Booking placement with nominally ticking the dialog box (opt-in), i.e. without actual reference to these Terms may adversely affect the Purchasers/Passengers. Ticking the dialog box (opt-in) on the Website before Booking placement and getting acquainted with the Terms is an unconditional and integral process of Booking placement on this Website. Thus, you shall not litigate this fact, namely the fact of ticking the dialog box (opt-in), in case of any disputes, and in any proceedings.

Please note that different Service Providers, Carriers, or Suppliers set their own rules for changes and voids, which the Agency must follow. Additionally, submitting a void request up to 5 minutes before the changes/void deadline, adjusted by Service Provision Rules, does not guarantee successful processing, as the Agency requires sufficient time to handle such requests internally. Customers are advised to submit void requests well in advance of the deadline to ensure timely processing. If the processing requires additional input or confirmation from the Customer, the time taken by the Customer to provide a response will proportionally extend the overall time required for void submission and processing. The Customer acknowledges and accepts that they are solely responsible for ensuring requests are submitted with sufficient time for processing and agrees not to hold the Agency liable for any inability to complete requests that were submitted without adequate time for handling.

All offers, prices, service types and terms and conditions thereof, as well as the Service Provision Rules/Fare Rules may be changed without sending any notification to the Purchaser, limited/available according to the time frames, availability of seats and terms of the preliminary Order, dates of travel, minimum or maximum length of stay at a destination, weekends and holidays, seasonal fluctuations in prices, waiting lists, as well as strikes and temporary failure or shutdown of the booking systems and/or may be changed due to other changes, conditions and restrictions. The Agency shall inform the Users of the change of terms, volume and range of the services or the inability to fully or partially perform the paid service, by sending an email or SMS message to a mobile phone number, only if it has obtained such information from the Service Providers/Carriers. In case of nonreceipt of the said information from the Service Providers/Carriers, the Agency shall be released from liability to the User.

The Passengers shall be solely liable for the validity of foreign passports, exit permits for minors required for crossing the border and other documents necessary for Service use, as well as for the accuracy of the information contained in these documents. The Passenger is obliged to obtain the necessary information about deportation at the consulate of the respective country and be informed that the deportation of the Passenger owning invalid entry or exit travel documents is carried out at the expense of the Passenger with or without penalties. The Purchaser and Passengers are deemed to have confirmed that they are aware of the requirements and rules of customs and border formalities of the country of departure and transit countries, baggage allowance rules, as well as the rules of conduct in the country of transit or arrival, and shall comply with all these rules.

Tel: +1-202-660-4060 (round-the-clock, payment according to operator tariffs).
Email: [email protected]

If you contact the Agency in any other way than the one specified in this clause of the Terms, your request may not be accepted. You are deemed to have agreed that the Customer Care Service shall not handle any letters sent by you to the following email address: [email protected], including letters sent in response to a letter sent by the Agency from the specified address. You shall not make any claims against the Agency due to your failure to contact the Customer Care Service if there was something you did not understand about the Services/Agency Services while placing the Booking, but in spite of this, you placed the Booking.

5. REGISTRATION ON THE WEBSITE

5.1. In order to use the services of the Website, you shall register on the Website and obtain access to the "My Account" section. When registering, you shall provide the following data:

• Email address (which will be used as a login after registration);
• First and last name;
• Contact mobile phone number;
• Access password (during full registration on the Website).

The list of information required for registration/authorisation on the Website may be changed by the Agency at its sole discretion, without requiring corresponding amendments to these Terms.

• Complete registration through the relevant registration form on the Website;
• Express registration on the Website using a social media profile, with further provision of the data necessary for ordering the services;
• Automatic registration on the Website and access to the "My Account" section after placing the first Booking. In this case, the first Passenger’s data will be used to enter it in the “My Account” section.

6. GENERAL RULES: BOOKING, PURCHASE, PAYMENT PROCEDURE

• Last name and first name;
• ID card details (e.g., passport number and series);
• Date of birth;
• Gender information;
• Citizenship information;
• Other data necessary for ordering and use of the Services.

The list of information required for placing a Booking on the Website may be changed by the Agency at its sole discretion, without requiring corresponding amendments to these Terms.

Your Booking will be automatically cancelled in the Booking System without a penalty in the following cases: (i) if the services were cancelled (sold out) by the Carrier/Service Provider (for example, all tickets were sold to third parties using third-party services, or directly by the Carrier) while you were completing all the steps of the Booking; (ii) if the services were cancelled (sold out) by the Carrier/Service Provider while you were entering the one-time code for payment confirmation; (iii) if you did not pay/confirm payment for the Booking within the specified period.

You agree and understand that in case of cancellation of the Booking and its repeated placement (similar to the cancelled one), the cost of the Services in the repeated Booking may differ and may exceed the cost of the cancelled Booking.

In such cases, the Agency may issue an invoice for the additional payment required to cover the increased price. Alternatively, the Agency reserves the right to cancel the Booking without prior notification, in which case the original amount paid will be reimbursed. Where possible, the Agency may also offer an alternative Booking in the same price category, subject to availability. If extra payments are required or you accept the altered Booking, your immediate, express, and explicit confirmation is required to proceed.

After the processing of your Booking by the Booking System, a notification of its status may be sent via email and/or mobile phone number from the Agency or the Service Provider/Carrier.

The service is considered properly and fully provided by the Agency: (i) after displaying information about the paid or confirmed Booking in the "My Account" section on the Website, and providing the opportunity to download the electronic digital document/ticket form of the paid or confirmed Booking (e.g., e-ticket/itinerary receipt, electronic voucher, insurance policy, ticket, ticket form), or (ii) sending the appropriate confirmation and/or electronic digital document of the paid or confirmed Booking to the Customer’s email or mobile phone number. The date and time when the Agency cannot cancel the sending of the electronic digital document shall be deemed the moment of delivery to the Customer.

The Passenger shall check the email and other contact methods specified during the Booking for information regarding the placed Booking and/or the electronic digital document of the paid or confirmed Booking, as well as the details stated in the received document. The Passenger shall review and print the document independently. Before using the Service, the Carrier/Service Provider may request the Passenger’s/Customer’s ID card or the paper ticket. The Carrier/Service Provider may refuse to provide the Services if you do not have a valid ticket, identification documents, and other necessary documents for Service use.

When selecting a payment card method, the Purchaser shall provide payment card details, namely: card number, expiration date, CVC/CVV code, and cardholder name, and is deemed to have agreed to the processing of their personal and payment data by the Agency/Service Provider/Carrier/Payment System for the transfer of funds for the placed Booking.

The Agency may provide one or several payment method options for Booking payment, depending on the types of services included in the Booking and the terms of the agreement between the Agency and the relevant Carrier/Service Provider. The Agency shall have the right, at any time and at its sole discretion, to change or remove any payment methods on the Website without the obligation to update or amend these Terms accordingly.

By selecting any of the Booking payment methods, you acknowledge that the Agency, after receiving the funds for the placed Booking, transfers the relevant funds to the Carrier/Service Provider, except when the funds were debited directly by the Carrier/Service Provider.

The Agency reserves the right to deny the provision of the Services or additionally request copies of the cardholder’s documents if there are sufficient reasons to believe that the payment card transaction may be questionable or fraudulent. In order to verify the identity of the cardholder and their eligibility to use the payment card to pay for the Services on the Website, the Agency may require the Purchaser to provide the following:

• A copy of the passport pages containing personal data;
• A copy of both sides of the payment card (the first six and last four digits must be clearly visible in the card number; the CVC/CVV code must be covered).

The aforementioned copies shall be sent via email in the size and format according to the Agency’s requirements, upon request and within the term set by the Agency. If the requested documents are not provided on time or if there are doubts about their authenticity, the Agency reserves the right to cancel the Booking without explanation. The paid funds for the Booking shall be refunded to the Purchaser’s payment card, and any funds blocked on the Purchaser’s card shall be unblocked.

Please note that the verification of payment transactions is carried out by the Agency only during Agency office hours. As such, any payment transaction for the Services ordered outside of these hours may be processed on the next business day. The Agency shall not be liable for any costs incurred as a result of such verifications.

You are deemed to have accepted and agreed that the Agency shall not compensate the Purchaser for expenses incurred in cases of additional conversions and exchange rate differences, since it only provides the Purchaser with information on the Carrier’s pricing policy, but is not involved in establishing the interaction policy among the participants that handle payment transactions from their formation until debiting the Purchaser’s account, as well as during the remittance of funds to the account as a result of the return of documents confirming the Service. Before paying for the Services, the Agency recommends consulting a qualified specialist to obtain information on all the details of your payment transaction.

• According to the rules of some Service Providers/Carriers, a request for debiting the Purchaser’s payment card in the amount of the Booking may be sent from banks located outside the country in which the Booking is made. The issuing bank of the payment card may consider the Booking as an international transaction, since the request for payment card debit may be carried out by foreign Service Providers/Carriers.
• Currency exchange rate and the amount of fees for an international transaction shall be determined solely by the issuing bank of the Purchaser on the day when it processes the transaction. Please note that the date of processing of your payment transaction may be different from the date of payment on the Website.
• If the Booking is made outside the country where the payment card is issued or the currency of the payment differs from the currency of the payment card, the bank may convert the payment amount in local currency, charge a commission for currency exchange and charge a fee for the international transaction. In this regard, the amount indicated in the statement payment transaction confirmation may be in local currency, and this amount may be different from the amount indicated on the summary page of Booking payment on the Website.
• Currency conversion and bank fees may occur both at the stage of payment and at the stage of a refund when Booking cancellation is carried out.

The refund may be issued by Customer directly to Carrier or by intermediary of Agency. The Agency shall process Customer issue until refund or within 6 months whichever is earlier. If there is no respond from Carrier or other Service Provider regarding the particular refund issue the Agency automatically transfer such issues to non-active status. Customer hereby confirms non-refundability of issue and waive any claims to Agency related to the case. Provided however that, the Carrier or Service Provider remits any amount on Customer favour, the Agency shall duly transfer such refund to Customer even upon 6-month term expiration.

7. ADDITIONAL CONDITIONS OF WEBSITE SERVICES USE

The Booking price displayed initially may not include sales tax/financial operation taxes or any other specific taxes applicable in the particular jurisdiction; therefore, the final price shall be increased accordingly to reflect these additional charges. In the event of a refund, the amount the Purchaser is entitled to be reimbursed shall be reduced by the amount of any taxes paid at the time of purchase.

The Purchaser is entitled to withdraw the Booking within the timeframes specified in this Section 7 and before ticketing is completed. If the Purchaser cancels the Booking, a Booking service fee of 10% of the total Order price may be deducted for immediate cancellation. The Purchaser shall be reimbursed 90% of the paid amount by the Agency.

In case the immediately cancelled Booking contained additional services, the rules of Section 7.3.11-7.3.12 shall apply.

Some Carriers may allow the Purchaser to directly receive such post-sale support for the flight tickets directly from the respective Carrier. Thus, the Purchaser is not obliged to make use of the Agency's post-sale support.

In case the Purchaser decides to contact the Carrier/Service Provider directly, the Agency bears no responsibility and obligation to assist the Purchaser. But the Purchaser may also apply to the Agency with the request to assist with the exchange/refund voluntary issue.

In case the Purchaser notified the Agency about the intention to obtain assistance and the Agency accepted the request, then the following rules shall apply:

• The Purchaser assigns its passenger rights to the Agency, including the right to communicate with the Carrier/Service Provider and to take action on behalf of the Purchaser;
• The Purchaser, when making such a voluntary application for exchange/refund or other passenger rights, gives the Agency a power of attorney to carry out such actions, and if a written form is required for this purpose, the Purchaser will establish one for the Agency;
• The Agency is entitled solely to negotiate the exchange/refund amounts and flight alternatives with the Carrier/Service Provider;
• The Agency, at its own discretion, stipulates either to accept or to decline the Carrier's re-offer of the exchange/refund as well as the amount of refund to be reimbursed to the Purchaser;
• The Agency shall inform the Purchaser about the progress of the communication with the Carrier via the "My Account" section hereto;
• The Agency shall deduct the appropriate processing fees for its intermediary services with regard to exchange/refund intermediary services by the Agency. The processing fee shall be communicated to the Purchaser individually and shall not exceed the amount of refund reimbursed by the Carrier/Service Provider.

When ordering a Booking and the search result shows two or more flights to reach your destination, please note that such Booking may include the purchase of tickets from two or more separate Carriers. This type of multiple fare may reduce your trip costs but also involves risks of unpredictable circumstances (such as flight cancellation, delays on the first segment of the trip, no-show for one of the segments, visa issues, etc.). In case your trip involves multiple Carriers, the different Carrier rules of cancellation, changes, and refunds shall apply for each segment separately. You are responsible for self-check-in, baggage transfer, and self-transfer in the case of different airports. If unpredictable circumstances cause changes to any segment of your trip, we will assist you to the extent possible. However, you may still incur losses, costs, or expenses resulting from such circumstances.

The Agency may offer to substitute part of your route segment within a multiple fare booking up to the total amount you initially spent for the entire booking. If the changes you request exceed the original amount paid, we will request payment of the difference between the new offer and the amount initially spent. If you refuse the payment, we will offer you the option to request a refund for the remaining segments under the applicable Fare Rules.

• Cancellation of, making changes to, refund for flight tickets;
• The rules for carriage of baggage, animals, and the terms and conditions of provision of the Carriers’ ancillary services;
• The conditions of refund or provision of flight alternatives when the flight is cancelled/rescheduled due to the Carrier’s fault. In this case, the alternative solution or ticket refund will be offered to the Passenger only for the flights issued in one ticket and for each Passenger separately;
• Peculiarities of involuntary changes and flight ticket refund at the Passenger’s request. In this case, a request for making changes to/refund of flight tickets due to: (i) disease/death of the Passenger or their close relative, (ii) visa denial, documents that provide grounds for the request shall be considered for each ticket separately or in respect of each Passenger separately.

• When placing the Booking, get acquainted with the Fare Rules of the relevant Carriers on the payment page.
• The Purchaser’s account may be debited directly by the Carrier or the Agency.
• When processing payment transactions, the Carriers may charge extra fees and commissions.
• The amount due on the Website may differ from the amount that will be debited from the Purchaser’s payment card. And this price change, including extra fees and commissions, shall not be considered to be the Agency’s violation.
• By placing the Booking, you are deemed to have agreed that you have been notified of conditions of pricing of the flight ticket and terms of payment, and you are deemed to have implicitly accepted the defined conditions.
• You are deemed to have accepted and agreed that the Agency cannot be held liable for extra fees and commissions, which are used by the Carrier, as the Agency only provides the Purchaser with information about pricing policies of the Carrier, but is not involved in creation of the policy of interaction among the participants serving payment transactions since its formation and until the funds are charged to the Purchaser’s account, as well as when transferring funds to the account as a result of a ticket refund.
• Payment shall be made by means of payment cards of the payment systems such as Visa and MasterCard.
• Currency, which is debited, may depend on the point of flight departure chosen by the Purchaser.
• The booking reference number confirmed by the Carrier shall be the proof of the right to take a flight, and the number of an e-ticket shall not be assigned.
• The Passenger shall not use Tickets-bonuses (if such service is available on the Website), accumulated in the Bonus Program, to pay for the tickets of Low-Cost Carriers. The bonuses for the paid flight tickets of the Low-Cost Carriers are accrued according to the standard rules of participation in the Bonus Program.
• Generally, the Fare Rules of the Low-Cost Carriers do not provide for changing a route, last name or first name of the Passenger.
• The paid flight ticket shall be non-refundable.
• The Carrier is entitled to apply special conditions in respect of the baggage allowances and check-in, which are defined according to the Fare Rules, or directly on the Low-Cost Carrier’s website.

In some cases, refunds for airline tickets will be received by us and subsequently passed on to you. Upon receiving the refund along with all relevant and valid information, we will process and transfer the amount back to you within seven days.

As intermediaries, we will handle the refund request with the airline or other service providers upon your request to us and on your behalf.

8. DISCLAIMER

• Failure by the User to comply with these Terms, to review the Service Provision Rules/Fare Rules of selected Service Providers/Carriers, or to understand the specific conditions of the Services or Agency Services.
• Negligence regarding the security of personal, payment, or other data, including unauthorised access by third parties to the "My Account" section and personal data.
• Failure to receive or read in time any emails or SMS messages sent by the Agency, Carrier, Service Provider, or Payment System related to the Website or bookings.
• Inability to fulfil obligations due to inaccurate, insufficient, or late information or documents provided by the User, or breach of these Terms.
• Lack of required travel documents for receiving the Services, as specified in these Terms or by the Carrier/Service Provider, or actions by customs, immigration, or other authorities restricting travel.
• Actions of consulates, embassies, or visa centres, including delays, denials, or changes to visa issuance terms, or issuance of visas for purposes other than those required for the Services.

• Act as a co-provider of the Services with the Service Providers/Carriers, nor be involved in disputes between the Purchaser/Passenger and the Carrier/Service Provider.
• Provide legal or consulting services, including those concerning the application of foreign law, requirements for documentation (including, but not limited to, visas) necessary for entry into, exit from, or transit through a foreign state, as well as requirements related to border, customs, sanitary, veterinary, quarantine, or phytosanitary controls established by the legislation of a foreign state.
• Represent your interests or those of the Passengers before the Carriers/Service Providers, or other parties involved in providing the Services.

The Carriers/Service Providers shall be responsible to the Customers/Passengers for the Services provided in accordance with applicable legislation and international law. The Purchaser and Passengers are solely responsible for late submission of claims to the Service Providers/Carriers or failure to comply with related formalities, including legal ones.

9. FORCE MAJEURE

10. PERSONAL DATA PROTECTION (PRIVACY POLICY)

The terms and conditions for personal data protection are an integral part of these Terms and are set forth at the following link.

11. ANTI-FRAUD POLICY

The Anti-Fraud Policy is an integral part of these Terms and is set forth at the following link.

12. PAYMENT SECURITY STANDARDS AND ANTI-FRAUD VERIFICATION

The Policy on Payment Security Standards and Anti-Fraud Verification is an integral part of these Terms and is set forth and available at the following link.

13. USE OF INTELLECTUAL PROPERTY RIGHTS

© 2008-2025 KISSANDFLY.COM. All rights reserved.
KissAndFly.com is a registered trademark and protected by copyright. The Agency, its partners, and providers are the owners or licensees of the intellectual property rights (all information and materials) published on the Website. Materials provided by third parties may also be posted on the Website. Logos, company names, offers, and other items mentioned on the Website may be trademarks of their respective owners or protected by copyright. All information and content published on the Website are protected under local and international intellectual property laws.

14. LOYALTY PROGRAM

You are entitled to use the benefits offered under the loyalty program if such loyalty program is available on the Website. The rules, terms, and conditions of the loyalty program are an integral part of these Terms.

15. GOVERNING LAW AND DISPUTE SETTLEMENT PROCEDURE

In case of lack of dispute settlement provisions in the Terms, the Agency reserves the right to apply the provisions which govern similar relations, including those available in the Terms (similarity). Relationships of the parties not provided for by these Terms, but similar to those arising from these Terms and/or in connection with their execution, shall be governed by and construed in accordance with the substantive and procedural laws of the Republic of Estonia, rules, instructions, provisions, recommendations, IATA resolutions, and other acts (or those of other authorised organisations that regulate the provision of the Website services), as well as applicable international law regulations.

In case of non-response to the pre-trial claim within 30 (thirty) business days, and if the answer has been received but has not satisfied the party that considers its rights to have been infringed, such party may apply to the court in accordance with the rules of jurisdiction and cognisance established by the legislation of the Republic of Estonia and international law regulations. In case either party files a case in non-compliance with the mandatory pre-trial proceeding set in these Terms, such a claim shall be left without being considered.

16. TERMINATION OF RELATIONS WITH THE AGENCY

17. MISCELLANEOUS

18. CONTACT INFORMATION

TTN Eesti OÜ
located at: Jõe Street 3-302, Tallinn, Estonia, 10151
identification number: 14038986
information on licenses and certificates is available at the following link.
Edition of these Terms is effective as of 18 March, 2025.