Changes in tickets and flights
Changes in schedule and cancellation of flights
Carriage of passengers
Check-in and boarding
Registration and login information
How can I book a flight ticket online?
Where can I view my booking?
How far in advance can I book a flight?
Can I make a booking by phone?
What payment methods can I use to pay for my booking?
Is it possible to save my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My Account"?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct name or sex in my ticket?
How can I correct a mistake in my booking?
How much does it cost to make changes in my ticket?
How сan I pay for changes?
How can I cancel my booking?
What you need to know upon purchase of a low-cost flight
What can I do if the airline canceled or changed the flight?
Can I get Frequent Flyer Mileage Credit for my trip?
Can I select my seat in the plane?
Shall I have an in-flight meal?
Can I select a special meal?
Do I need to check in for my flight in advance?
How can I check in online?
Where can I find my airline confirmation code/e-ticket number?
How can I get my boarding pass?
What happens if I cannot check in online or print my boarding pass?
What is the carry-on baggage allowance?
What can't I bring in the carry-on baggage?
What is the checked baggage allowance?
How to book carriage of sport equipment?
How to find baggage allowance?
Baggage on code-share flights
Traveling with animals
How to buy a ticket for your child?
How to buy a ticket for infants (0–2 years old)
How to buy a ticket for children (2–12 years old)