Registration and login information

What may cause Login problems:

1. Incorrect email.
Check the correct spelling of your email address. If you haven’t received any emails from Kissandfly.com, you might have entered your email address incorrectly initially (for example, [email protected] instead of [email protected]). Please contact our Customer Care Service in this case.

2. Incorrect password.
Check the correct spelling of your password. Pay attention that system reads space before and after the password as a separate sign. If a wrong password is entered five times in a row, the account will be blocked. In 120 minutes the system will automatically unblock it, and you'll be able to try to log in again. If you can't remember your password, click on "Forgot password" and enter your email address in log in pop-up window. Within the next 15 minutes you will receive two emails: one containing a request confirmation link and the other one containing your new password.

3. Some special keyboard functions are turned on.
Check your keyboard language and whether the Caps Lock function is turned off.

4. You made a purchase on a different website.
Perhaps you have placed an order on a similar website and not on Kissandfly.com, which is why we don’t have any data associated with you.

5. Your browser is outdated.

We suggest changing your password after successful authorization. You can change your password anytime in “My account” by heading to “Account Setup”.

Find out how you can register and log into Kissandfly.com.

In case all of the above-mentioned ways didn't help you to log in or you are sure that the login error happens due to another reason – please contact our Customer Care Service.