- How can I book a flight ticket online?
- Where can I view my booking?
- How far in advance can I book a flight?
- What payment methods can I use to pay for my booking?
- Is it possible to save my booking without payment?
- What does the status of my booking mean?
- Where can I check the fare rules in "My Account"
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- Can I change date or itinerary in my booking?
- Can I change or correct my name or gender in my ticket?
- How can I correct a mistake in my ticket?
- How much does it cost to make changes to my ticket?
- How сan I pay for changes?
- How can I cancel my booking?
- What do you need to know upon purchase of a low-cost flight?
- What can I do if the airline cancelled or changed the flight?
- Can I get Frequent Flyer Mileage Credit for my trip?
- Shall I have an in-flight meal?
- Can I select a special meal?
- Do I need to check in for my flight in advance?
- How can I check in online?
- Where can I find my airline confirmation code/e-ticket number?
- How can I get my boarding pass?
- What happens if I cannot check in online or print my boarding pass?
- What is the carry-on baggage allowance?
- What can't I take as carry-on baggage?
- What is the checked baggage allowance?
- Can I book sports equipment as checked baggage?
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Where can I find out the baggage allowance rules?
You may find your baggage allowance in the itinerary receipt. The signs are based on two concepts of baggage transportation: weight and piece.
1. Weight concept is about weight limitation.
In an itinerary receipt, it is marked with the signs "K" and "KG."
The figure (0, 10, 20, etc.) shows the number of kilos which passenger may take with him/her free.
The weight of baggage may be distributed among several bags provided they don't exceed the dimensions established by the airline company.
2. Piece concept is about limit for the number of baggage pieces. To this effect, baggage is registered per piece. In itinerary receipt, it is marked with the signs "N," "PC," and "P." The figure (0, 01, 1, 2, etc.) shows the number of standard baggage pieces for the selected flight. The weight of an item is established by the airline company.
If there is, for example, "20K" in the "Baggage" field of your itinerary receipt, you may take baggage of no more than 20 kilos only. If you see the "2N" sign, you may take two pieces of baggage free.If you haven't found an answer to your question, please contact our Customer Care Service
- Baggage on code-share flights
- What do I need to know when travelling with animals?
- How do I buy a ticket for a child?
- What ticket is required for an infant (0–2 years old)?
- How do I buy a ticket for a child (2–12 years old)?
- Why is there a need for anti-payment verification?
- Can I select a seat on the plane?
- Specifics of border crossing
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