Involuntary are the changes caused by the
event beyond the passenger's control: cancellation or delay of a flight,
no seats available, emergency landing, etc.
If the airline
company cannot operate the flight indicated in the ticket, it must offer
another flight to the passenger or refund the ticket in case the
passenger cannot accept a new flight.
If the reason for your flight
cancellation is sickness, death of the passenger or the immediate
family member, decline of visa issuance, please submit a refund request.
This option is available in
“My Account.”
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